Coordinator II, Service Admin

Company: Hach
Location: Loveland
Posted on: May 23, 2023

Job Description:

HACH

Hach is a world leader in the manufacture and distribution of analytical instruments, test kits and reagents for testing the quality of water, aqueous solutions and air. Our products are designed specifically for quality, accuracy, and simplicity. Strengthened by our sister companies in the environmental industry worldwide, our goal for the future is to continue to provide customers with reliable instrumentation, accurately prepared reagents, proven methods, simplified procedures and outstanding technical support. We offer an environment that is team-centered, customer-driven, quality-focused, and growth-oriented. Working at Hach will provide you the opportunity for robust career development.

OUR MISSION: Ensure water quality for people around the world.

OUR VISION: We make water analysis better - faster, simpler, greener and more informative - via unsurpassed customer partnerships, the most knowledgeable experts, and reliable, easy-to-use products.

Position Summary:

The Service Administration Coordinator II provides support for the Hach Bench and Field Service and Sales organization. The Coordinator II is responsible for handling incoming and outgoing administrative inquiries from all Hach departments and external customers related to field service billing, scheduling, parts orders, contracts, and other general topics.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Handle requests for field and bench service related inquiries via phone, email, and chat.
• Generate Work Orders in ServiceMax for both US and Canada.
• Create, update, and edit customer account information and instrument installed base information in ServiceMax and Oracle.
• Manage administrative tasks related to data analysis, customer site requirements, and quoting
• Responsible for parts orders, technician and customer account updates, customer billing inquires, and Work Order updates.
• Act as liaison between customer, internal associates, and Field Technicians for escalations, pricing, repair debrief details, and repair documentation.
• Confer with customers and field service management to confirm field appointments and address any schedule related questions or issues.
• Effectively communicate with customers, staff, and management.
• Process service orders for bench repair, DDS, loaners, and rentals
• Assist as needed with depot inventory transactions, tools purchases, shipping and receiving documentation
• Must be able to multi-task and adapt to a daily changing, fast paced work environment. CRITICAL COMPETENCIES
  • Effectively prioritizes in a fast-paced environment while demonstrating a sense of urgency to critical tasks.
  • Ability to cope with change and quickly learns when faced with new challenges.
  • Demonstrates an understanding of internal and external customer needs with a commitment to exceeding their expectations.
  • Strives to uncover and find countermeasures to challenges based on highest impact.
  • Leverages strengths of team members to achieve shared goals; leads by example while being a critical team contributor.
  • Demonstrates a high level of personal integrity to build trust across the team and organization. Are you qualified:
    • High school diploma or equivalent
    • 1-year minimum office experience
    • 1-year minimum successful experience in direct interaction with customers in a customer service environment (external)
    • Demonstrated proficiency with Microsoft office products
      
      The hourly range for this role is $19 - $21. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in Colorado. This range may be modified in the future. This job is also eligible for bonus pay.
      
      We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.
      
      You can apply for this role through the Careers Page at https://jobs.danaher.com/global/en/ (or through the Workday "Find Jobs" function if you are a current employee)
      
      Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
      
      When you join us, you'll also be joining Danaher's global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
      
      Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
      
      The EEO posters are available here.
      
      We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.
      
      If you've ever wondered what's within you, there's no better time to find out.

Keywords: Hach, Loveland , Coordinator II, Service Admin, Administration, Clerical , Loveland, Colorado