Assistant Manager
Company: Sonic
Location: Loveland
Posted on: January 9, 2021
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Job Description:
GENERAL PURPOSE OF POSITION: Assists in managing the operations
of a Sonic Drive-In and assumes responsibility for drive-in
operations in the absence of other management. Trains and supports
the drive-in employees in order to provide quality food in a clean,
safe and efficient manner so that guests will have an enjoyable
experience at the Sonic Drive-In.ESSENTIAL JOB DUTIES:1. Manages,
trains, monitors and coaches crew members, carhops and skating
carhops.2. Directs and assigns drive-in employees to perform all
duties in the Basic Stations (Fountain & Frozen, Dresser, Front
Swamp, Back Swamp, Grill, Switchboard, Expeditor, Food Prep,
Carhop, Skating Carhop and if applicable Drive-Thru) as needed and
depending on store volume, during a shift to ensure the preparation
(portion control), temperature, packaging, appearance,
presentation, taste and service of all menu items meet operational
standards.3. Adheres to and monitors employee compliance of the
drive-in employee handbook, policies and practices. Takes
appropriate action to address employee issues and policy violations
and immediately reports all employee issues, complaints and policy
violations to his/her immediate supervisor.4. Performs opening
and/or closing duties in compliance with Sonic Drive-In policies
and procedures.5. Monitors and makes appropriate adjustments to
staffing levels during assigned shift.6. Monitors and maintains
inventory levels and food cost control during assigned shift and
completes weekly inventory as needed.7. Completes assigned
administrative duties timely and accurately. Assists in maintaining
files, records and all required documentation.8. Reinforces the
importance of placing guests' needs first to drive-in employees on
a consistent basis.9. Immediately responds to guest requests in a
respectful manner. Reports guest complaints to immediate supervisor
and assists in resolving such complaints.ADDITIONAL DUTIES:Performs
all duties in the Basic Stations (Fountain & Frozen, Dresser, Front
Swamp, Back Swamp, Grill, Switchboard, Expeditor, Food Prep, and if
applicable Drive-Thru) as needed and depending on store volume,
during a shift to ensure the preparation (portion control),
temperature, packaging, appearance, presentation, taste and service
of all menu items meet operational standards.Operates switchboard
and records customer order, repeats order in a clear and
understandable manner.Operates Drive-Thru window and sales register
and makes accurate change quickly and efficiently.Prepares fountain
drinks and ice cream items.Prepares food by cutting and chopping
food items and cooking on grill or in fryers.Prepares food orders
efficiently within 2-3 minute time frame.Packages all menu items
into bags or trays and places drink orders into drink
carrier.Serves food to customers in an efficient manner as
necessary when working in other Basic Stations.Occasionally moves
food product weighing up to 50 lbs into freezer and shelves stacked
from floor to ceiling.Occasionally disposes of trash by
transporting bags outside and into dumpsters.Occasionally cleans
areas of drive-in, including mopping, sweeping, washing dishes,
wiping counter-tops and emptying used grease.Complies with all
federal, state and local wage and hour laws and labor and
employment laws.Wears required uniform and appropriate personal
protective equipment as outlined in the Sonic Drive-In operations
manual.Performs frequent washing and sanitizing of: food areas,
food preparation tools, and hands.Performs other job-related duties
as assigned or required.ENVIRONMENT: Frequent exposure to heat and
hot liquid shortening while cooking. Frequent exposure to freezer
when stocking food items. Occasional exposure to extreme
temperatures based on variable weather conditions.QUALIFICATIONS
AND JOB REQUIREMENTS:General knowledge and understanding of the
restaurant industry or retail operations required. Six months of
restaurant management experience (QSR) or one year entry level
retail management experience required.Experience running shifts
without supervisionEffective communication skillsBasic math and
basic reading skillsBasic computer skillsAbility to follow
directionsAbility to work irregular hours, nights, weekends and
holidaysAbility to multi-taskAbility to successfully solve
problemsWorks with autonomy once given directionComplies with all
Sonic Drive-In Policies and Procedures, and all health and
sanitation laws and regulationsnull
Keywords: Sonic, Loveland , Assistant Manager, Executive , Loveland, Colorado
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