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Client Success Manager

Company: Endurance International Group
Location: Loveland
Posted on: February 17, 2021

Job Description:

We are looking for a creative, innovative and inspiring personality with a passion for Client Success and account expansion. As a Client Success Manager, you'd join our energetic company and become an integral part of an exceptional and growing team transforming the technology landscape.You will be responsible for, building and sustaining client relationships, working closely with the Sales and Marketing teams to establish and build long-term business relationships within designated accounts. You will lead the post-sales efforts in helping to build programs, processes and procedures that are successful and repeatable in delivering value to your customers. You should be comfortable giving presentations, understanding client challenges, and adept at taking in client feedback and dealing with account management issues.You should consider yourself to be "technical" and have a strong grasp of MySQL, data analytics tools (Kissmetrics, Google Analytics, RJMetrics, Etc.) and a base understanding of JavaScript and other object oriented languages. You should have a solid understanding of how ESP's work, and be able to troubleshoot them with ease.What You'll Do* Ensure smooth handovers from Sales to Client Success* Collaboration with Sales to develop and execute growth plans to drive expansion* Demonstrate our Platform, value proposition and technology to prospects, customers and partners* Transparently report and track clients through a continuous Business Review Process to articulate and visualize the Platform value* Understand the technology constraints and challenges of an enterprise Platform during customer adoption and rollout* Map out customer landscape to pro-actively find opportunities to position and leverage our Platform* Build value-based relationships with client to become a trusted advisor for each account, ensuring long lasting relationships* Ensure any account issues are resolved quickly, leveraging resources from across the company as needed* Provide client and partner feedback to the R&D team to help guide the Platform roadmapWho You Are* Hands-on experience setting up digital marketing strategies (email, mobile, social)* In-depth knowledge of various ESPs and life-cycle marketing automation tools* Experience in analytical software such as Google Analytics, RJMetrics, or Kissmetrics* Experience in tag management software such as Google Tag Manager or Tealium* Experience serving in a Client or Account Executive Role* Experience in managing large projects and developing technical teams, including third party delivery organizations* Strong understanding of SaaS value proposition and business benefits* Demonstrable leadership skills; working both independently and in team settings* Excellent communication, presentation and negotiation skills at all levels of an organization* Ability to quickly grasp and distinctly explain technological and business concepts* Demonstrated ability to manage customer accounts in conjunction with sales organizations* Conceptual understanding of Object Oriented Languages, Java, JavaScript, XPath, CSS, HTML, and relational databases (e.g. Oracle, Postgres, MySQL)* Passion for customers and for Client SuccessWhy You'll Love Us* In this era of COVID-19, we believe in putting our employees first and keeping them safe. We were one of the first technology companies to make significant changes to our office environments and team interactions, including mandatory working from home and safety procedures to enter our office space. We are committed to not require any face-to-face interaction for our employees until the data shows it is entirely safe for our teams. We have made the decision to stay remote until June 2021.* We celebrate one another's differences. Although we're proud of our culture of diversity and inclusion, we're working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees. * Join the experts. If you're passionate about supporting businesses of all sizes, you won't find a better spot to share your talent. We're dedicated to improving the quality of our product from a customer standpoint, and have a true desire to "help the little guy/gals". * You'll have opportunities to advance. We're fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored and grow. * We've got you covered. We are a family! From medical to life insurance, education sponsorships to interest-free loans, Flexi-leave to casual dress code - we've got your back!

Keywords: Endurance International Group, Loveland , Client Success Manager, Executive , Loveland, Colorado

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