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Customer Success Manager

Company: Sonus
Location: Loveland
Posted on: June 21, 2022

Job Description:

Sonus is a manufacturer of premium acoustic products serving Architects, Designers, Contractors, Distributors and sales partners across North America.We are looking for a Sales & Service Operations Specialist to perform project estimates, package submittals, fulfill samples, and support our selling force.Our values include:

  • Start with customers
  • Do the right thing... always
  • Be really great at what you do
  • Move forward with intention and speed
  • Serve our community to the best of our ability
  • Have fun while doing itIf you can relate and feel connected to these values, then keep reading!Essential Responsibilities:
    • Review and -interpretation of architectural plans and specs to identify opportunities of represented products to bid.
    • Estimate projects using material take-offs and specification using our Salesforce CPQ quotations platform. Responsiveness is critical to our brand. -All quotes must be performed within 24 hours of receipt.
    • Follow up on all quotes, updated status, log calls and emails via Salesforce CRM.
    • Acts as the point of contact for all internal customer communication. Sets delivery expectations, manages and updates production status, identifies obstacles to promised deliveries. Makes recommendations for and participates in managing solutions.
    • Provide service to our customers, vendors and outside partners through pricing, job quotations and basic technical data and sizing assistance.
    • Handling all aspects of customer care such as problem resolution, relationship management, and proper invoicing.
    • Stay up-to-date on all new product offerings and changes in existing products as well as continuously striving to learn the technical aspect of all products offered.
    • Prepare accurate product submittal data for customers in an accurate and timely manner. Develop electronic PDF files for contractor and salesperson. -
    • Update submittal master templates when there is a new or existing product
    • Other duties as needed.This important role requires the strong organizational and the ability to communicate clearly and persuasively with both internal and external customers.Required and Education Experience:The successful candidate must be self-motivated and be able to perform each essential duty in a timely and effective manner. Training will be provided; however, preference will be given to candidates who have experience with the following requirements listed below:
      • High School Graduate
      • Positive attitude with an open mind and willingness to learn
      • Willing to jump in and tackle any task (regardless of how big/ small)
      • Able to read plans and specifications, compile material take-off and summary - has strong mathematics acumen
      • Must be detail-oriented
      • Thick-Skinned
      • Self-motivated
      • Has strong ability to use proper grammar and spelling
      • Computer proficiency; Google Suite experience
      • Strong communication skills, including speaking, reading, and writing English
      • Actively listens to customers, partners and fellow team members
      • Has ability to establish an emotional connection with clients, partners, etc.
      • Ability to prioritize work, meets bid deadlines, and performs multiple tasks with attention to detail
      • Shows strong sense of urgency when handling customer and company requests
      • Pleasant personality and professional appearance
      • Must be dependable and highly organized
      • Has ability to think Big Picture
      • Minimum 3 years of customer service experiencePreferred
        • College graduate
        • Experience with Salesforce CRM
        • Experience with bid platforms (Construct Connect, Bid Exchange, etc.)
        • Manufacturing or architectural product experience
        • 2-3 years of estimating/quotations -
        • Experience supporting a Distribution Channel is a plusWe offer -GREAT BENEFITS -including:
          • Comprehensive health, dental, and life insurance
          • 401k Program
          • Paid Time Off
          • Great culture and lots of fun!

Keywords: Sonus, Loveland , Customer Success Manager, Executive , Loveland, Colorado

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