Care Manager

Company: Home Instead
Location: Loveland
Posted on: August 5, 2022

Job Description:

Position: -CARE Manager (Weld County)
Department: -CARE Management and Marketing
Supervisor: -Lisa Loehr, General Manager

Objective: -The CARE Manager is expected to perform a variety of duties in the area of client services. -They are expected to conduct Care Consultations and Quality Assurance visits in order to provide the highest quality service to clients. -They are also expected to develop and sustain referral provider relationships.

Primary Responsibilities: -

• Reflect the core values of Maguire Senior Services, Inc., (d.b.a. an independently owned and operated Home Instead franchise).
• Conduct care consultations with prospect clients and their families.
• Enter and maintain accurate client and CAREGiver records.
• Conduct client/CAREGiver -introductions.
• Conduct quality assurance (QA) visits with clients at least every 90 days to address client condition, concerns and Home Instead Services.
• Make contact with internal staff on client concerns, scheduling changes, etc. Follow up when needed with internal staff, CAREGivers, and clients.
• Monitor, mediate and log both client and CAREGiver activity and follow up when needed to client and/or CAREGivers.
• Follow up on all prospect or current clients with appropriate correspondence such as thank you notes, sympathy cards, phone call, or special events,
• Conduct regular safety hazard assessments in clients homes upon services beginning and throughout their service -with Home Instead, and provide recommendations to diminish safety hazards in the home.
• Provide community resources and referrals to clients when needed.
• Be an advocate for families when needed.
• Maintain regular attendance at the office to execute job responsibilities.
• Demonstrate open and effective communication with owner, colleagues and CAREGivers.
  Secondary Responsibilities:
  • Participate in all Department & All Staff Meetings.
  • Answer incoming calls and conduct service inquiries as needed.
  • Research and develop -referral lists to help coordinate services for clients ad families as their needs progress.
  • Act as a Home Instead representative while in community facilities. Develop relationships with referral providers in the community.
  • Assist Community Service Representative with community marketing events including health fairs, senior expos and any other event that would promote our service to the general public.Education/Experience Requirements:
    • High school graduation or the equivalent.
    • One year of related professional experience or an equivalent combination of education and work experience may be considered.
    • Must possess a valid driver's license.Knowledge, Skills, Abilities:
      • This position must have an understanding of and uphold the policies and procedures established by Maguire Senior Services, Inc., (d.b.a. an independently owned and operated Home Instead Franchise).
      • This position must demonstrate excellent oral and written communication skills and the ability to listen effectively.
      • This position must have the ability to work independently, maintain confidentiality of information and meet deadlines.
      • Ability to demonstrate effective interpersonal skills is essential as well as sound judgment and good decision-making.
      • Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures.
      • Ability to organize and prioritize daily, monthly, and yearly work.
      • Ability to establish good working relationships with office colleagues, the franchise owner, clients and the community.
      • Ability to present a professional appearance and demeanor.
      • Ability to operate office equipment. -
      • Must be patient and congenial on the telephone.
      • Must have computer skills and be proficient in Word and Excel.
      • Ability to work weekends as required.
      • Knowledge of the senior care industry.
      • Ability to perform duties in a professional -office setting.Potential Schedule:
        
        The CARE Manager position would be Monday -Friday from 8:00 am -5:00 pm. -The CARE Manager will also be on-call rotation for care consultations over occasional weekends and evenings.
        -Each Home Instead franchise is independently owned and operated.

Keywords: Home Instead, Loveland , Care Manager, Executive , Loveland, Colorado