OPERATIONS MANAGER

Company: zTrip COS
Location: Loveland
Posted on: January 25, 2023

Job Description:

WHC Worldwide dba zTrip is the largest taxi operation in the United States operating in 25+ markets. zTrip is the next-level experience in transportation - operating throughout North America with a tradition of utilizing the highest quality of vehicles and carrying out operations utilizing the newest transportation technologies. Our -mission -is to use mobility to enhance the lives of our customers, driver-partners, and employees. zTrip is seeking a OPERATIONS MANAGER who will provide support, leadership, and direction to our Northern Colorado locations to ensure the growth of our taxi business. He/she will control the overall daily operation at our Ft Collins and Longmont locations. Job Responsibilities of a OPERATIONS MANAGER:

• Effectively manage customer relations through both direct contact and outreach programs.
• Identify, select, train and mentor location staff and independent contractor drivers with a robust recruiting and retention program.
• Effectively and frequently communicate with location staff and support team members.
• Oversee vehicle maintenance plan and ensures fleet availability to meet service requirements.
• Oversee safety and training programs, plans and processes to ensure compliance with a company, contract and regulatory requirements.
• Maintain client contact routinely to meet or exceed expectations.
• Conduct periodic departmental audits.
• Daily, weekly and monthly review of key operational metrics.
• Ensure that all location metrics are managed continuously, exceptions are reported, and action plans are developed to ensure the location meets it financial, safety and operational expectations.
• Implement, promote and adhere to company policies and procedures.
• Participate in location(s) labor and employee relations activities.
• Provide insight and information to support location(s) contract renewals.
• Create and present location(s) annual budget. Talent Requirements for a OPERATIONS MANAGER:
  • Must have a minimum five (5) to 10 years of Operations Management and leadership experience including P&L responsibility.
  • Experience successfully leading and growing operations, developing world-class teams and P&L responsibility of $5M Other Key Qualifications of a OPERATIONS MANAGER:
    • Excellent interpersonal skills.
    • Commitment to developing team members.
    • Embrace a collaborative leadership style.
    • Demonstrated drive for results.
    • Great PC and report development skills (e.g.: MS Office).

Keywords: zTrip COS, Loveland , OPERATIONS MANAGER, Executive , Loveland, Colorado