Case Manager II

Company: NorthPoint Recovery
Location: Loveland
Posted on: May 28, 2023

Job Description:

Job Title: Case Manager II
Reports To: Lead Counselor
Northpoint Recovery Holdings, LLC, established in 2009, is a growing, behavioral healthcare treatment platform treating adults with substance use disorder and co-occurring conditions under the Northpoint Recovery brand and adolescents with mental healthcare conditions under the Imagine by Northpoint brand. The Company serves patients with commercial health insurance and is an in-network model. Northpoint has grown from two facilities to fifteen today entirely on a de novo basis with plans to expand rapidly in both existing and new markets. Organizational values include humility, heart, inspiration and conviction. Our commitment to excellence means doing good for others and engaging in innovative empirical based treatment. In short, our mission is to help people get their lives back and show them respect and empathy in the process.
Northpoint Loveland has an opening or a Case Manager II in our Loveland, CO outpatient facility.
POSITION SUMMARY: As a member of the Northpoint team, the Case Manager II is responsible for helping patients secure resources, community services, and work collaboratively with the multidisciplinary team to provide ongoing support and communication to Northpoint patients. In addition, the Case Manager III will co-facilitate groups, take on training responsibilities, environmental safety and cleanliness initiatives, inventory tracking, and case management services. The Case Manager II will work under the direction of the Lead Counselor, counseling staff, and multidisciplinary team to coordinate care for all patients within the PHP and IOP programs.
ESSENTIAL RESPONSIBILITIES AND DUTIES INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:

• Coordinate training for clinical support staff and incoming new hires
• Assess patient and and environmental risk factors per TJC reporting requirements as assigned by the Lead Counselor
• Oversee and maintain inventory and stock for programming needs
• Monitor and process patient drug screens
• Complete initial intake, and assist with orientation, for new patients
• Drive Company vehicle for official and approved and business; ensure safe transport of patients
• Interact routinely with patients, observe behaviors and communicate significant observations to clinical staff
• Document information regarding patient care and behavior as required in the policies and procedures
• Utilize crisis prevention intervention when exposed to volatile patients to maintain personal safety while also ensuring safety for the patients and other individuals on the unit
• Participate in maintenance of a clean, orderly and safe environment, and report needs for repairs and maintenance to appropriate staff
• Assist in admissions and discharges of patients as assigned
• Assist nursing and counseling staff in responding to emergency situations
• Conduct and assist with activity groups as assigned, and document timlely according to policies and procedures
• Assist patients with scheduling community appointments
• Provide facilitation and co-facilitation of approved group sessions
• Create and assist in updating treatment plans
• Create educational curriculum as directed
• Provide resourcing for crisis intervention (safety plans, contacting support, risk assessments, etc)
• Assist patients in maintaining attendance to the program
• Administrative duties that support the clinical team
• Strive to ensure that patient's care at various locations is connected, and there are no gaps in care or communication
• Assist with the referral process when needed
• Serve patients in person and in multiple care settings (such as virtually)
• Adhere to all company policies and procedures
• Maintain confidentiality in accordance with established policies and procedures and standards of care
• Other clinically appropriate services and special projects as assigned QUALIFICATIONS/REQUIREMENTS FOR POSITION:
  • Bachelor's degree from an accredited university in relevant field preferred
  • Minimum of 1 year experience in a patient care setting
  • Must be at least 21 years of age
  • Must have a valid drivers' license and a safe driving record
  • Strong communication skills and able to manage multiple priorities concurrently; organizationally savvy
  • Must have knowledge of Northpoint's mission and a willingness to embrace and actively support the unique culture and core values of Northpoint, and our work
  • Personal recovery experience not required, however, knowledge of recovery support systems and 12-Step programs preferred
  • Developed interpersonal and engagement skills
  • Experience with a growing company with multiple entities and geographic locations preferred PREFERRED KNOWLEDGE AND SKILLS:
    • De-escalation techniques
    • Excellent organizational abilities
    • Excellent written and oral communication skills
    • Attention to detail and accuracy
    • Client service oriented (both internal and external)
    • Creative and persistent problem solver
    • Able to handle confidential material in a reliable manner
    • Ability to interact and communicate with individuals at all levels of organization
    • Strong interpersonal skills to handle sensitive situations and confidential information
    • Ability to multi-task and prioritize workload in a fast-paced environment
    • Proficiency with PC and Microsoft Office Suite
      • Seeking a relevant licensure such as a CAT, CAS, LAC, LPC, LPCC, LSW, LCSW or LMFT REQUIRED CERTIFICATES/LICENSES/REGISTRATIONS:
        • Must maintain current nationally accredited CPR/First Aid/AED certification
        • Must have a valid drivers' license and safe driving record SUPERVISORY RESPONSIBILITIES:
          • None PHYSICAL DEMANDS AND WORK ENVIRONMENT:
            The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
            • Exposure to emotionally impaired patients will be frequent. Stress ranges from low to high depending on the situation
            • Indoor office environment
            • Requires heavy use of a mouse and keyboard
            • Must be able to safely operate a vehicle CONDITIONS OF EMPLOYMENT:
              • Completion of a tuberculin screening during first week of employment
              • Completion of a pre-employment drug screening, post-accident and upon reasonable suspicion of use
              • Completion of orientation and required paperwork prior to reporting to work
              • Demonstrated computer literacy
              • Completion of CPR/First Aid Training within first 90 days of employment
              • Attendance at all mandatory staff development and training
              • Completion of background and professional reference checks
              • Completion of a Motor Vehicle Record check Job Type: Full-Time
                Compensation:
                • $24.00 to $26.00 per hour Professional Development:
                  • Northpoint provides reimbursement for clinical licensure fees
                  • Northpoint provides clinical supervision for licensure at no cost to the employee
                  • Professional development, and the opportunity for continuing education credits to maintain licensure is provided at no cost to the employee Full-Time Benefits Include:
                    • 100% Employer Paid Medical premium for employee level coverage - spouse and dependent premiums are subsidized at 50%
                    • 100% Employer Paid Basic Life Insurance equal to 1x annual salary, up to $100,000
                    • 100% Employer Paid Employee Assistance Program
                    • Voluntary Dental, Vision, Short-Term Disability, and Supplemental Life & AD&D Insurance
                    • Pre-tax Savings Accounts for all IRS-allowable medical and dependent care expenses
                    • Generous Paid Time Off plan and 10 paid holidays annually
                    • Employee Referral Bonuses
                    • 401K Retirement Plan & Employer Match
                    • Free counseling services and resources for emotional, physical and financial wellbeing
                    • Consumer discounts through LifeMart
                    • Free parking! Ability to Commute/Relocate:
                      • Loveland, Colorado; reliably commute or plan to relocate before starting work (Required)
                        This job description is not intended, and should not be construed, to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with this job. It is meant to be an accurate reflection of the principal job elements essential for making fair pay decisions about jobs.
                        Employees with potential access to protected health information must comply with all procedures and guidelines governed by HIPAA.
                        Imagine is an Equal Opportunity Employer and is an At-Will employer. Employment may be terminated at any time by employee, or employer with or without notice.

Keywords: NorthPoint Recovery, Loveland , Case Manager II, Executive , Loveland, Colorado