Branch Support Specialist (Customer Service)
Company: Apria Healthcare
Location: Loveland
Posted on: July 29, 2022
Job Description:
Job Summary (External): Apria Healthcare's mission is to improve
the quality of life for our patients at home. We are looking for
empathetic, thoughtful and compassionate people, to meet the needs
of our patients. - - Already an industry leader in healthcare
services, we provide home respiratory services and select medical
equipment to help our patients sleep better, breathe better, heal
faster, and thrive longer. -JOB SUMMARYThis role is responsible for
supporting daily operations of the local branch office and
delivering customer happiness through effective communication,
problem solving, and efficient processes. -This role is not
eligible for telecommuting.ESSENTIAL DUTIES AND
RESPONSIBILITIES
- Answer incoming patient and referral source calls received at
the local branch related to new orders, and ongoing patient service
needs such as troubleshooting, order status and other general
inquiries.
- Complete outbound calls to patient and referral sources
regarding order receipt confirmation, documentation requirements,
insurance benefits, patient scheduling, order status and patient
Wellness Calls.
- Review incoming faxed orders and determine action to be
taken.
- Collaborate with back-office qualification teams to facilitate
timely processing of orders.
- Partners with Sales team to obtain complete and accurate
documentation based on payor and other regulatory
requirements.
- Greets and supports walk in customers.
- May assist with coordination of patient Positive Airway
Pressure (PAP) classes, including assembly of paperwork
instructions and other non-licensed activities as defined by
policy.
- May conduct downloads of recording devices such as apnea
monitors, oximeters, CPAP devices, and other respiratory equipment
as directed.
- Handle requests for audit and documentation purposes.
- Collect payment and billing information as needed.
- Order inventory or office supplies.
- Performs other duties as required. -SUPERVISORY
RESPONSIBILITIES
- N/A Minimum Required Qualifications (External): Education
and/or Experience
- Education or experience equivalent to a high school diploma is
required.
- At least two years related experience in an office environment
is preferred. -Certificates, Licenses, Registrations or
Professional Designations
- N/A -SKILLS, KNOWLEDGE AND ABILITIES
- Good organizational skills.
- Strong customer relations and problem-solving abilities.
- Strong phone skills.
- Strong interpersonal and teamwork skills.
- Ability to multi-task effectively.
- Ability to communicate effectively in person, on the phone and
electronically.
- If participating in coordination, delivery, function testing or
downloads of respiratory equipment, all applicable competency
testing must be completed prior to conducting those activities.
-Computer Skills
- Microsoft Office programs.
- Basic printing/faxing/scanning. -Language Skills
- English (reading, writing, verbal). -Mathematical Skills
- Basic Math Skills -PHYSICAL DEMANDSThis is a stationary
position that requires frequent sitting or standing, repetitive
wrist motions, grasping, speaking, listening, close vision, color
vision, and the ability to adjust focus. -It also may require
occasional lifting, carrying, walking, climbing, kneeling,
bending/stooping, twisting, pulling/pushing, walking, bending,
stooping, and reaching above the shoulder. -This position also may
require the occasional lifting of equipment up to 50 lbs. OTHER
INFORMATIONThe essential duties and responsibilities, physical
requirements, and work environment described above are
representative of those typically required for this position but
may vary depending on staffing and business needs at specific
locations. The inclusion or omission of a specific duty or physical
requirement is, therefore, not determinative of whether that
function is essential to a specific individual's position.
Reasonable accommodations will be provided to assist or enable
qualified individuals with disabilities to perform essential
functions. Benefits: Comprehensive benefits package offered for
eligible employees:
- Competitive salary
- Ability to have early access to earned wages
- Medical, Dental and Vision
- Healthcare Flexible Spending Accounts and Healthcare Savings
Accounts
- Life, AD&D and Disability Insurance
- Paid Time Off, including Vacation, Personal Time, Paid Sick
Leave & Paid Holidays
- 401K Savings Plan (available immediately)
- Educational Assistance
- Employee Referral Reward Program
- Employee Discount Programs
- Company Paid Employee Assistance Plan (available
immediately)
- We recognize our veterans by offering a company paid day off
for Veterans Day
- Career Advancement/ Development Opportunities Compensation:
- Compensation is commensurate with experience
- Annual compensation is based on a 40 hour week EEO Statement:
As an EOE/AA employer, Apria Healthcare is committed to providing
all applicants and employees with equal access to employment
opportunities, regardless of sex, race, age, color, national
origin, disability, pregnancy, religion, genetic information,
sexual orientation, transgender status, gender identity, marital
status, veteran status, or any other characteristic protected by
federal, state, or local law. -Apria Healthcare shall abide by the
requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These
regulations prohibit discrimination against qualified individuals
on the basis of protected veteran status or disability, and require
affirmative action by covered prime contractors and subcontractors
to employ and advance in employment qualified protected veterans
and individuals with disabilities. AA/EOE, M/F/Disability and
Vet
Keywords: Apria Healthcare, Loveland , Branch Support Specialist (Customer Service), Hospitality & Tourism , Loveland, Colorado
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