Restaurant Shift Lead
Company: QDOBA Mexican Eats
Location: Loveland
Posted on: March 14, 2023
Job Description:
POSITION SUMMARY:The Shift Lead is responsible for executing
restaurant operations, in conjunction with the General Manager. The
Shift Lead follows standard operational procedures for living the
Brand Values and helping the brand thrive. Focus is on influencing
guest-centric culture that consistently delivers excellent guest
service and food quality while ensuring compliance with policies,
procedures, and regulatory requirements.KEY
DUTIES/RESPONSIBILITIES:
- Maintains brand image by ensuring restaurant cleanliness,
maintenance, and excellent service.
- Treats all team members with respect and dignity.
- Follows company guidelines and executes protocols for daily
activities to achieve excellence in restaurant operational
performance.
- Encourages restaurant teams to consistently deliver excellent
guest service and food quality in adherence with brand systems,
procedures, and food safety requirements to provide a raveable
guest experience.
- Work with other team members to deliver long term sales growth
initiatives designed to drive profitable sales growth.
- Reviews, practices, and modifies as needed to continuously
improve the guest experience.
- Supports General Manager to Identify and train internal
candidates for Shift Lead positions.
- Assist in the training, of employees and ensures operations are
executed per company operational standards.
- Interacts with guests and the community; responds to guest
questions, concerns, and complaints in a timely and professional
manner to ensure positive resolution and guest recovery.--Promptly
escalates concerns to the General Manager.
- Assists the General Manager in using management information
tools to analyze restaurant operational and financial
performance.
- Helps identify trends and assist actions for improvement.
- Monitors costs and adherence to budget and restaurant
goals.
- Complies with all State and Federal labor laws and
regulations.The Shift Lead will help to support the company by
maintaining an outstanding work environment through positive
attitude, hospitality to guest and teammates and excellent
operational performance,--QUALIFICATIONS:Education:--High school
diploma or equivalent required; age requirements may apply in order
to remain in compliance with State and Federal laws. Must be at
least 18 years old.Experience: -------------------6+ months of
restaurant operations experience.Skills/Knowledge/Abilities
-----------------Must complete Shift Lead training classes, and in
certain states, must be ServSafe certified.-----------------Ability
to communicate in English is required, Spanish comprehension is
helpful.-----------------Fundamental reading, writing, math and
computer/POS skills are required.-----------------Must have access
to adequate transportation and complete the administrative driving
requirement.Physical Requirements:-------------------May be
required to reach, bend, stoop, climb, and/or lift up to 50
pounds.------------------------------May be required to
operate/access equipment at standard heights while walking or
standing during entire --------shift.-------------------Hazards
include, but are not limited to, slipping, tripping, burns, cuts,
abrasions, and falls.Must be willing to work a variety of shifts,
sometimes exceeding beyond eight hours, based on operating
----------hours.-------------------Must be able to work weekends
and holidays. Travel - N/A--POSITION COMPETENCIES:Organization
Customer Focus - Is dedicated to meeting the expectations and
requirements of internal and external customers; gets first-hand
customer information and uses it for improvements in products and
services; acts with customers in mind; establishes and maintains
effective relationships with customers and gains their trust and
respect.Dealing with Ambiguity - Can effectively cope with change;
can shift gears comfortably; can decide and act without having the
total picture; isn't upset when things are up in the air; doesn't
have to finish things before moving on; can comfortably handle risk
and uncertainty.Functional/Technical Skills - Has the functional
and technical knowledge and skills to do the job at a high level of
accomplishment.Learning on the Fly - Learns quickly when facing new
problems; a relentless and versatile learner; open to change;
analyzes both successes and failures for clues to improvement;
experiments and will try anything to find solutions; enjoys the
challenge of unfamiliar tasks; quickly grasps the essence and the
underlying structure of anything.--Position Listening - Practices
attentive and active listening; has the patience to hear people
out; can accurately restate the opinions of others even when he/she
disagrees.Problem Solving - Uses rigorous logic and methods to
solve difficult problems with effective solutions; probes all
fruitful sources for answers; can see hidden problems; is excellent
at honest analysis; looks beyond the obvious and doesn't stop at
the first answers.Time Management - Uses his/her time effectively
and efficiently; values time; concentrates his/her efforts on the
more important priorities; gets more done in less time than others;
can attend to a broader range of
activities.------------------REASONABLE ACCOMMODATION: QDOBA will
make reasonable accommodations to allow a qualified individual with
a disability to enjoy equal employment opportunities and to perform
the essential functions of the job. This position description
should be applied accordingly.Pay Rate: 14.00 - 20.00
Keywords: QDOBA Mexican Eats, Loveland , Restaurant Shift Lead, Hospitality & Tourism , Loveland, Colorado
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