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Representative, Technical Support I

Company: Rise Broadband
Location: Loveland
Posted on: May 16, 2020

Job Description:

Essential Duties/Responsibilities

Provide technical support via telephone for VoIP, Internet, Web Hosting services, Email, Ethernet connections, Digital Subscriber Line
Use proper judgment to set up onsite service calls as needed
Respond to customers inquiries regarding billing and basic technical support
Update and maintain account details with accurate data
Process additions, cancellations and reconciliations of active customers
Communicate with all other company departments regarding operations issues
Adhere to all policies and procedures

Job Requirements
Strong computer skills; 1-2 years related experience preferred
Basic understanding of IP address schemes, network fundamentals, network hardware and Wi-Fi networks, Email concepts and configuration
Ability to define problems, collect data, establish facts and draw valid conclusions
Basic understanding of debits and credits
Keyboard and/or typing skills 30 wpm a plus
Work requires weekend and/or evening work

DISCLAIMER

Electronic Application Procedures: Rise Broadband only considers applicants that complete our electronic application through our career center. If, because of a disability, you need special services or facilities to apply for this opening, please call the Human Resources Office at
303 705-6522.

Diversity creates a healthier atmosphere and Rise Broadband is an Equal Opportunity/Affirmative Action employer. We are firmly committed to non-discrimination and affirmative action and it is the policy of the Rise Broadband to strive to afford equal opportunity to qualified individuals, regardless of their race, color, religion, sex, age, marital status, sexual orientation, gender identity, genetic information, national origin, veteran status, disability or any other legally protected characteristic.

We are a drug free workplace and all employees must be authorized to work in the US. All offers of employment will be contingent on the successful completion of a drug test, reference and criminal background investigation. Some positions will also require a motor vehicle record check.

For more information about the company please visit: www.RiseBroadband.com.

Keywords: Rise Broadband, Loveland , Representative, Technical Support I, IT / Software / Systems , Loveland, Colorado

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