Senior Customer Service Technician Support
Company: COMTECH TELECOMMUNICATIONS
Location: Broomfield
Posted on: January 20, 2026
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Job Description:
Job Description Job Description Job Title : Senior Customer
Service Technician Support Department: Customer Support Revision
Date: 12/9/2025 FLSA: Exempt Location: Broomfield, CO - Preferred
Level: S3 Rate of Pay: $85,000 - $109,000 USD Company Overview:
Comtech Telecommunications Corp. is a leading global technology
company providing terrestrial and wireless network solutions,
next-generation 9-1-1 emergency services, satellite and space
communications technologies, and cloud-native capabilities to
commercial and government customers around the world. Our unique
culture of innovation and employee empowerment unleashes a
relentless passion for customer success. With multiple facilities
located in technology corridors throughout the United States and
around the world, Comtech leverages our global presence, technology
leadership, and decades of experience to create the world’s most
innovative communications solutions. For more information, please
visit www.comtech.com Responsibilities: Support Tier I & II
technicians Create various support procedures and training
material, including forms for customers to complete. Escalate
tickets and work with System Engineering, R&D, Product Line
Management and other groups to resolve issue. Communicates
resolution to both internal and external customers. Review and
recommend troubleshooting tools for Tier I & II Participate as the
Subject Matter Expert (SME) in scheduled and unscheduled customer
meeting. Communicate minutes and action plan. Review new system
configuration and escalate potential configuration issues. Perform
advanced troubleshooting for complex technical support issues to
assist customers in the resolution of support issues with equipment
and software. Provide a high level of expertise on issues related
to VoIP, SIP, Network, IP-based call delivery issues, and 911 call
and data delivery. Responsible for Beta upgrades Required to serve
in an on-call rotational schedule for 24x7 escalation support and
may also be required to work weekends, evenings, and non-standard
work hours as mission needs arise. Other duties as assigned. You
will need to come into the Broomfield, CO office 2-3 days a week.
Requirements: 10 Years' Network Operating Center or Customer
Service experience. Willingness to work on rotating shift (day,
evening, night, weekend). Strong knowledge and experience of IP
Networking. VoIP and Telephony experience is an asset. Knowledge of
standard equipment used in Central Office and remote sites is an
asset. Networking basics experience in domains, active directory,
DHCP, DNS is required. Familiarity with networks, switches,
routers, ASA, (SNMP, Syslog Research, troubleshooting). Experience
with structured cable termination and circuit testing (i.e. POTS,
T1, PR1, CAMA) is highly desired Hands-on experience with LAN’s,
WAN’s and CISCO switches, as well as knowledge of Wire Shark,
traces, remote access, etc. is highly desired. Working knowledge of
Microsoft Excel, Word, PowerPoint. Excellent customer service,
communication, listening and human relations skills are required to
determine client needs, understand and relay information, build
positive rapport, confidence and trust and participate as an
effective team member. Attention to detail, organizational and time
management skills are essential to accurately enter data, maintain
records, focus on multiple priorities and handle high alerts
volumes in a fast-paced environment. Good problem-solving skills,
self-motivated and good judgment. High level of professionalism,
integrity, and proven ability to work unsupervised. May need to
undergo a security background check. Fluent communication and
written skills in English. Education: Electronic Technician or
Technologist Diploma/Telecommunication Technician. Comtech
Telecommunications Corp. is an Equal Opportunity Employer.
Qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin,
disability protected veteran status or other characteristics
protected by law.
Keywords: COMTECH TELECOMMUNICATIONS, Loveland , Senior Customer Service Technician Support, IT / Software / Systems , Broomfield, Colorado
