Tier 1 Technician Level 2 USGS Denver TEC2DE
Company: Sharp Solutions Inc
Location: Denver
Posted on: February 18, 2026
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Job Description:
Job Description Job Description REQUIREMENTS AND
RESPONSIBILITIES: Enter and manage technical support incidents in a
ticketing system Troubleshoot, identify, and resolve problems and
escalating problems to appropriate systems engineers Troubleshoot
and resolve Tier 2 support issues via phone, email, remote desktop
and on site, using remote desktop tools (Microsoft Remote Desktop,
Bomgar) Resolve issues and maintaining customer contacts according
to a specified service level Provide customer support personnel
with adequate training to maintain and resolve the following client
issues via telephone: Active Directory (AD), AD password resets,
Mobile Device Management (iOS and Android devices) and network
connectivity Maintain and resolve issues with desktop/laptop
computers, client software, peripherals, printers, local network,
etc. and provide on-site customer support and training Assist end
users of applications software operating on Windows 7, Windows 10
and future versions of Microsoft Windows personal computers and
laptops. Apple devices are also supported Assist customers with and
resolve routine application questions, all versions of Microsoft
Office Suite, Google mail, Calendar and Drive issues Install
software for laptops and desktops Troubleshoot software and
hardware problems with the expertise to resolve routine calls over
the telephone and to resolve more complex problems within the Help
Desk staff Add and delete user accounts and maintain groups as
required Log and report each service request and problem report.
Requires familiarity with the use of trouble ticketing system
(Footprints, Remedy etc.) Assistance with Mobile Device Management
service activation, general troubleshooting, wiping devices.
Perform troubleshooting of local and network printer issues Perform
manual antivirus scan of desktop/laptop after malicious incident
notification Test software upgrades provided by the client, provide
user upgrade plan, schedule upgrades with users and conduct
upgrades Notify client of any unresolved user problems, outstanding
trouble calls or other areas of concern Other duties as
assigned.
Keywords: Sharp Solutions Inc, Loveland , Tier 1 Technician Level 2 USGS Denver TEC2DE, IT / Software / Systems , Denver, Colorado
