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Guest Services - Chilson

Company: City of Loveland
Location: Loveland
Posted on: May 3, 2021

Job Description:

GENERAL PURPOSE:Facilitates front-line operations at the Hatfield Chilson Recreation Center by greeting guests and performing customer service for front desk and check-in desk areas, clerical and receptionist duties.This position is part-time under 20 hours per week.Scheduled hours are evenings and weekends. Must be flexible and have open availability to fill in at other times. Shifts include Saturday and/or Sundays, as well as weekday evenings.Salary range: $12.32-$18.00 per hour depending on qualifications and experience.Position will close to applicants at 12:00 P.M. M.S.T. on Monday, 4/19/2021.Non-Benefit Eligible Benefits Package Includes: Retirement - 457 employee funded planMedical Leave - Up to 48 hours accrued. Accrue 1 hour of leave per 30 hours workedESSENTIAL JOB FUNCTIONS:Enhances Chilson image and ensures a quality visit to the Chilson Center guests by receiving and greeting individuals and professionally assisting callers as needed.Primary workstations include check-in desk and front desk.Provides quality customer service tasks for these areas as key front-line operational staff member.(Tasks to include but not limited to: guest check-in, sales, facility reservations, activity registrations, washing/drying towels, equipment checkout, answering phones, concession and merchandise sales.)Processes transactions on affiliated computerized cash register and controls daily use revenues by collecting correct fees for daily admissions, activity registrations, facility reservations, extended used passes, adult athletic fees, merchandise and concessions.Prepares shift deposits and drawers at beginning/end of shift.Disseminates and promotes Parks and Recreation program information; directs public to proper locations; educates users of potential opportunities and services available; provides general facility use instructions; enforces facility policy and procedure by informing guests of existing policies; observes guest use and informs supervisors of improper facility or equipment use.Provides clerical support by assisting with maintenance of various records and sorting/filing needs.Resolves administrative concerns by applying appropriate policies and procedures through positive interaction and involvement with Facility Management Team and public.OTHER JOB FUNCTIONS:Other duties as assigned.JOB QUALIFICATIONS:Knowledge, skills and abilities:Must posses proven excellent customer service skills, be able to communicate effectively and diplomatically with guests, co-workers and facility management team.Must demonstrate skills of good judgment and decision-making in handling difficult situations involving facility guests; ability to follow written and verbal direction; ability to complete fee transactions quickly and accurately and prepare daily cash report using math principals.Must be able to operate menu driven computer/cash register system.Core competencies:Accountability, Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and KindnessEducation and/or formal training:Current CPR certification required or must be obtained within 90 days of hire. Prefer some training in customer service.Experience:Six (6) months of previous work experience performing similar customer service, receptionist and cashier duties including high degree of public contact and customer relations in a fast-paced environment.Prefer experience in recreation center setting, and computer experience using MS Word and MS Excel.This position will work in a standard recreational facility setting incorporating a typical customer service, office, and cashier environment which requires both sitting or standing for extended periods of time, reaching, and repetitive keyboard motion.Stooping, bending, pushing, pulling, kneeling, and lifting (up to approximately 30 pounds) are required.Ability to move quickly and efficiently throughout work area is a necessity.The incumbent will be exposed to noxious fumes from cleaning and laundry supplies.The incumbent will be expected to perform duties during both peak periods when customer service activity is fast paced and intense or during relaxed periods.Material and equipment directly used:Personal computer, printer, multi-line telephone, washer, dryer, calculator, photocopier, fax machine, two-way radio, digital camera, lamination machine and soda machine.This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.A criminal history background check will be obtained pre-employment.

Keywords: City of Loveland, Loveland , Guest Services - Chilson, Other , Loveland, Colorado

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