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Company: Danaher
Location: Loveland
Posted on: May 3, 2021

Job Description:

Beckman Coulter Life Sciences' mission is to empower those seeking answers to life's most important scientific and healthcare questions. With a legacy spanning 80+ years, we have long been a trusted partner to our customers, who are working to transform science and healthcare with the next groundbreaking discovery. As part of our team of more than 2,900 associates across 130 countries, you'll help drive our vision of accelerating answers-and our commitment to excellence.

Beckman Coulter Life Sciences is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we're pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

Job Purpose : Are you ready for your next career move? Join our Global Technical Support Team and collaborate with Global Service, Marketing, Sales, Development, and other cross-functional groups, to provide product support and customer issue management for Particle Characterization and Counting systems. The position reports to the Global Technical Support Manager within the Global Service organization.

International and domestic travel is required approximately 25%.

Duties and responsibilities:

Own technical escalation of product related application issues

Own Product Line Escalations of product related application issues

Developing expert level knowledge of existing methods. Provide guidance and associate development through training and mentoring programs.

Develop creative and effective support strategies, input to customer manuals and procedures for new products

Train field based applications, call center, and customer instructors

Input to development projects as a customer advocate

Input to test design for verification of workflow

Lead and actively engage the Early Response Team process for product introductions to bias product success. Employing sound project management methods.

Ensuring all safety, quality and regulatory requirements are in compliance with standards and agencies such as: ISO, GMP and FDA

Maintain accurate and timely record keeping within a learning management system (LMS) for all personal training as well as any training delivered.

Collaborate with all partners to utilize DBS for ongoing process improvement.

May perform other related duties as required and/or assigned.


  • Undergraduate degree in one of the following: biology, microbiology, biochemistry. Post graduate and graduate degrees are a plus.
  • Minimum 5 years' proven experience in a biotechnology organization developing, optimizing and troubleshooting Particle Counting systems and applications is helpful
  • Excellent troubleshooting skills
  • Outstanding communication (verbal and written)
  • Strong MS Office skills(Outlook, Word, Excel)
  • Demonstrated track record of achievement
  • Demonstrated ability in and dedication to continuous process improvement

Expected results:

  • Closure of customer issues within 21 calendar days
  • Answering of service support hotline calls on first attempt 85% of time
  • Service training satisfaction scores of 90% or higher
  • New product deliverables complete to plan
  • Customer satisfaction as measured as business aggregate including compliance.
  • product quality, reliability, after sale cost of support/ownership, and net promoter scores.
  • The salary range is 77,900 - 107,100. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in Colorado. This range may be modified in the future.
  • This job is also eligible for bonus.
  • We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
  • You can apply for this role through the Careers Page at (or through the Workday "Find Jobs" function if you are a current employee)
  • Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

When you join us, you'll also be joining Danaher's global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we'll empower you to push the boundaries of what's possible.

If you've ever wondered what's within you, there's no better time to find out.

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The "EEO is the Law" poster is available here .

Keywords: Danaher, Loveland , Scientist, Other , Loveland, Colorado

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