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Service Sales Specialist

Company: Danaher
Location: Loveland
Posted on: June 12, 2021

Job Description:

Hach is a world leader in the manufacture and distribution of analytical instruments, test kits and reagents for testing the quality of water, aqueous solutions and air. Our products are designed specifically for quality, accuracy, and simplicity. Strengthened by our sister companies in the environmental industry worldwide, our goal for the future is to continue to provide customers with reliable instrumentation, accurately prepared reagents, proven methods, simplified procedures and outstanding technical support. We offer an environment that is team-centered, customer-driven, quality-focused, and growth-oriented. Working at Hach will provide you the opportunity for robust career development.

OUR MISSION: Ensuring water quality for people around the world.

OUR VISION: We make water analysis better - faster, simpler, greener and more informative - via unsurpassed customer partnerships, the most knowledgeable experts, and reliable, easy-to-use solutions.

Water quality group

Danaher`s Water Quality Business is a global leader in water quality analysis and treatment, providing instrumentation and disinfection systems to help analyze and manage the quality of ultra-pure water, portable water, wastewater, groundwater and ocean water in residential, commercial, industrial, and natural resource applications. Our water quality business provides products under a variety of brands, including HACH, ChemTreat, and Trojan Technologies.

Are you looking for an exciting sales position? We are hiring! The Service Sales Specialist position is primarily responsible for all aspects of initial quote preparation and distribution, contract booking and invoicing, pricing (as requested), credit and re-bill, account receivable coordination, proper service system management relating to the initiation and closing of repair jobs, customer satisfaction, and other duties as needed in order to support the Inside Service Sellers in renewing standard contracts, up-sell/cross-sell, and conversion of various service program contracts.

Essential duties and responsibilities:

  • Process administrative tasks through Upstream: Purchase Orders, credits, serial number swaps, build service contracts, field and return customer calls, service offering updates to service contracts, and other duties as needed.

  • Generate assigned service contract renewal quotes and engage customers in the renewal process as needed

  • Develop customer quotations for service contracts, and follow standard work to ensure on-time renewal

  • Create customer opportunities for target contract renewals in Salesforce.com

  • Merge contracts for same customer locations

  • Make vital instrument installed base changes and updates

  • Send Contract expiration notices to target customers in attempt to accelerate renewal

  • Extend contracts when required and approved by service management

  • Assist in the organization and execution of contract terms and conditions and supporting documentation such as vendor applications, Certificate of Insurance, etc.

  • Support required distribution of customer documentation (ex. Invoices, etc.)

  • Research additional customer points of contact for renewal decision maker or end user

  • Meet or exceed all assigned critical metrics for quality/productivity

Qualifications:

  • High School or equivalent required

  • Associate Degree or some college coursework desired

  • Shows strength with Microsoft Office products including Word, Excel, PowerPoint, and other database applications

  • Document control and/or legal review experience desired

  • Knowledge of Oracle, Sales Force and/or Cisco Finesse/Upstream a plus

  • Minimum 1-year Customer Service experience preferred

  • Minimum 1-year general office experience or equivalent preferred

  • Demonstrated ability to perform detail-oriented work

The hourly rate or salary range for this role is $17 - $20 USD an hour. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in Colorado. This range may be modified in the future.

This job is also eligible for bonus pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

You can apply for this role through the Careers Page at https://jobs.danaher.com/global/en/ (or through the Workday "Find Jobs" function if you are a current employee)

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.

Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.

Equal Opportunity Employer

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The "EEO is the Law" poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.

Accommodations

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 202-419-7762 or e-mail applyassistance@danaher.com to request accommodation.

When you join us, you'll also be joining Danaher's global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at 202.419.7762 or applyassistance@danaher.com to request accommodation.

If you've ever wondered what's within you, there's no better time to find out.

Keywords: Danaher, Loveland , Service Sales Specialist, Other , Loveland, Colorado

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