Operations Manager

Company: Total Facility Care
Location: Loveland
Posted on: June 12, 2021

Job Description:

Are you someone who is a real problem solver? Are you self driven and motivated? Can you work with and manage people really well? Are you able to effectively communicate and enforce our company vision? Do you have prior people management skills? Can you own your operations function and make the necessary decisions? Are you looking to start your career or to move into a new career? If so, we have the position for you!We are currently looking to hire an operations manager for our growing company. We have been recognized for being one of Northern Colorado's fastest growing companies as well as a leader in small businesses. The operations manager is a vital member to our team. Around here, we are all a team and we are looking for someone who wants to join our growing family and be a positive contribution to the team. If you are not a team player, this is not the position for you.*WHO YOU ARE*Hard-workingLooking for a career or a long term positionGoal-oriented, self-driven, and motivatedAble to manage people effectivelyAble to work independentlyResponsible, someone who can show up to work everyday and not have to be told to do thingsCan take charge of a situation and able to be a problem solverPunctual, someone who can arrive on time and stay at workAbility to multi-task*WHAT YOU WILL DO*Create an environment for each team member to be successful, become a professional in their job and a longstanding team member through leading, managing, and holding them accountableUtilize a selection process that matches an individual's talents and schedule needs to that of TFC"s available or future positionsEach team member has the training, tools and knowledge to complete the job with excellenceMonitor, manage and evaluate performance of staff while showing the opportunity to advance and earn more moneyBe the TFC Culture Champion through execution, reinforcement, and encouragement of TFC's core valuesCreate an experience so that each team member "owns" their job function and buildings/route they serviceProvide exceptional seamless service to every customer ensuring they are a reference for new customersExecute the TFC Way and ensure others are executing the TFC WayCommunicate with night leadership team to insure effective Passdown of daily operations activities.Viewing customer's building frequently enough to identify issues before they do, and ensure we're meeting or exceeding contract requirementsCheck/monitor weekly work schedule to insure all accounts are being serviced. Check schedule to make sure projects and periodic work/tasks are scheduled.Provide strong customer relations to ensure each customer has an exceptional experienceEnsure all customer needs are being met through the service TFC is providing them.Acting with a sense of urgency in all that you do so your customers are taken care of in a timely manner.Become the Trusted Advisor for all of your customers.Develop personal and professional relationships with customers.Proactively plan and provide strategic management for your area of operationsFind and fix problems and implement improvements with a bias towards root cause solutions - use the PDCA (Plan, Do, Check, Act) process for continuous improvementIdentify trends and opportunities before they become complaints/problems (proactive thinking/planning).Continually look at the chess board to recognize changes coming and plan for those changesMonitor your customer's health to ensure it does not become an "at risk" accountServe the internal customers (Team Members) by solving problems and removing barriers so they can succeed in their roleProvide financial management for your area of operations to ensure delivery of service is coming in at or under budget, while providing an exceptional team member and customer experience*WHAT YOU WILL BE MEASURED ON*100% account retentionCustomer complaints vs. complimentsTurnover is trending downwardHours are monitored to budgedEquipment and supplies are at or under budgetEvery client is serviced as scheduled.Seamless service delivered to clientsInspections are completed as scheduled*Additional Position Details*The operations manager will be required to travel throughout the designated area visiting with our clients and completing inspections. You will be running an entire operations area of about 60 Team Members and 100 customers. The operations manager will need to have flexibility in their schedule as this isn't your normal Monday-Friday 8-5 job. You will occasionally have to work weekends and you will work into the evening hours. This is a 45+ hour per week position.The pay for this position will be $55,000 to start with opportunity for advancement at 6 months and annuallyThis position will be a full-time exempt salary positionWill receive a monthly mileage and cell phone reimbursementEligible for health benefits after 90 daysEligible for PTO after 90 days*REQUIREMENTS FOR THE POSITION*Experience in the service industry preferredPeople Management experience or other prior management experienceAbility to be a problem solverBachelor's degree or higher in business management or other management degrees (Experience can be substituted for degree) (Recent grads accepted!)Ability to pass a background and drug screen to include marijuanaDesire to be a part of something larger than yourselfStrong work ethic and desire for long-term employmentNo visible tattoo's or extreme facial piercingsWorks hard but also like to have F.U.N. while getting things done!A valid Driver License and a reliable vehicle (travel throughout Northern Colorado required)(Willing to train the right candidate)

Keywords: Total Facility Care, Loveland , Operations Manager, Other , Loveland, Colorado