IT Service Desk Coordinator
Company: Lightning eMotors
Location: Loveland
Posted on: March 16, 2023
Job Description:
Position: - - - - - IT Service Desk CoordinatorReports to: - - -
VP of ITLocation: - - - - - - - - LovelandDivision: - - - - - - - -
- ITSalary Range: $23.65 to $31.54 (depends on experience) -About
LightningThe Lightning team works with forward-thinking fleets to
engineer, deliver, and manage full transportation electrification
solutions, including vehicles, charging, data analysis, and energy
infrastructure. Lightning eMotors has been providing specialized
and sustainable fleet solutions since 2009, deploying complete
zero-emission-vehicle (ZEV) solutions for commercial fleets since
2018 - including Class 3 cargo and passenger vans, ambulances,
Class 4 and 5 cargo vans and shuttle buses, Class 4 Type A school
buses, Class 6 work trucks, Class 7 city buses, and motor coaches.
The Lightning eMotors team designs, engineers, customizes, and
manufactures zero-emission vehicles to support the wide array of
fleet customer needs with a full suite of control software,
telematics, analytics, and charging solutions to simplify the
buying and ownership experience and maximize uptime and energy
efficiency.Why join Us? Here at Lightning, we focus on innovation,
exceeding expectations, collaboration, integrity in our work, and
respect for all. We are a fast-growing public company which enables
us to continue scaling our teams and capabilities while also
maintaining our leadership within the commercial electric vehicle
market. This is your opportunity to be an integral part of the
team, working with like-minded professionals who are dedicated not
only to making a difference in our world but also transforming the
automotive industry. About our HeadquartersWe are headquartered in
the heart of beautiful Northern Colorado! Loveland is located just
45 minutes north of Denver/DIA; 40 minutes from Boulder; 35 minutes
from Rocky Mountain National Park/Estes Park; and only 15 minutes
from Fort Collins, the home of Colorado State University. Whether
you are an art lover, outdoor enthusiast, foodie, wildlife admirer,
big-city dreamer, or just want to get away, Loveland is the ideal
location; and Lightning eMotors is grateful to be a part of this
wonderful city. Visit us at: to learn more about our organization
and living in Colorado!Position SummaryThis position is responsible
for providing hands-on and in-person customer level, Tier 1 support
to Lightning eMotors employees by supporting company desktop/laptop
hardware, software, and systems. The person in this role will also
maintain, prioritize, and resolve active customer tickets/incident
queues. Responsibilities
Setup and configure Microsoft Windows
10/11 desktops and laptops for new and existing employees;
participate in computer imaging and deployment/replacement for all
computers and peripherals Provide technical assistance, training,
and responsive support for incoming queries and issues related to
desktop and laptop hardware; Microsoft Windows 10/11 operating
system software; and a wide range of desktop productivity
applications Support Microsoft Windows 10/11 profiles and
customization of employee experience Collaborate with HR for the
onboarding, offboarding, and changes to employee status processes;
providing formal orientations and trainings to new staff on a
weekly basisParticipate in moves/adds/changes with
FacilitiesProvide support and configuration for remote employees
and mobile devicesProvide support and configuration for computer
peripherals and devices such as printers, copiers, and A/V
systemsDocument processes and proceduresMaintain accurate asset
management recordsParticipate in endpoint security and patch
management Other duties and special projects, as assigned - - - - -
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
- - - - - - -Competencies
- Customer Service: Passion for delivering exemplary service.
Ability to establish and maintain effective working relationships
with internal and external customers. You should also be
collaborative and exhibit a positive attitude toward your work and
colleagues.
- Communication: Possess the ability to explain technical
information to non-technical colleagues. Demonstrated ability to
interact respectfully with all colleagues and customers. Clear and
concise written and verbal communication skills are essential along
with the ability to listen intently to others.
- Time management: Ability to manage multiple priorities, resolve
and escalate issues appropriately, meet deadlines, remain
organized, and focused on work. Address questions and issues in a
timely manner.
- Technically savvy: You should possess strong problem-resolution
methodology and a solid understanding of typical desktop
productivity applications like MS O365 Suite, Adobe, etc.
Proficiency in the latest technology for desktop/laptop systems and
endpoint management and support in a Microsoft Windows 10/11
environment. You should have a desire to learn new skills and tools
as well as the ability to apply oneself in a dynamic and fast-paced
environment. What we require:
- Bachelor's degree in Computer Information Systems, Computer
Science, Engineering, or related field; or equivalent work
experience
- 2+ years of experience in PC configuration, set up, deployment,
and management
- Demonstrated configuration experience with Microsoft Windows
10/11 operating systems
- Proficiency in Microsoft Office Suite (Office 365) and related
desktop productivity software
- Experience supporting networked computers in a Microsoft
Windows Active Directory environmentWhat we prefer:
CompTIA A+, or other relevant
industry certificationsMicrosoft Powershell scripting and Group
Policy experienceExperience with Microsoft Teams and Sharepoint
configuration Experience in manufacturing and/or engineering
industries Benefits offered:Once hired, employees are offered
generous benefits package including:
- Medical, Dental, Vision insurance
- Health Savings Account and Health Reimbursement Plan (if
enrolled in medical plan)
- 401(k)
- Paid time off (accrued)
- Paid holidays
- Short and Long-term disability
- Life insurance
- Employee assistance programEqual Employment
Opportunity:Lightning eMotors is committed to creating a diverse,
inclusive, and equitable environment and is proud to be an equal
opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, gender, gender identity or expression, sexual
orientation, national origin, genetics, disability, age, military
or veteran status.Note: Statements included in this description are
intended to reflect in general, the duties and responsibilities of
this position and are not to be interpreted as being all-inclusive.
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Keywords: Lightning eMotors, Loveland , IT Service Desk Coordinator, Other , Loveland, Colorado
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