IT Service Desk Coordinator

Setup and configure Microsoft Windows 10/11 desktops and laptops for new and existing employees; participate in computer imaging and deployment/replacement for all computers and peripherals Provide technical assistance, training, and responsive support for incoming queries and issues related to desktop and laptop hardware; Microsoft Windows 10/11 operating system software; and a wide range of desktop productivity applications Support Microsoft Windows 10/11 profiles and customization of employee experience Collaborate with HR for the onboarding, offboarding, and changes to employee status processes; providing formal orientations and trainings to new staff on a weekly basisParticipate in moves/adds/changes with FacilitiesProvide support and configuration for remote employees and mobile devicesProvide support and configuration for computer peripherals and devices such as printers, copiers, and A/V systemsDocument processes and proceduresMaintain accurate asset management recordsParticipate in endpoint security and patch management Other duties and special projects, as assigned - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Competencies

• Customer Service: Passion for delivering exemplary service. Ability to establish and maintain effective working relationships with internal and external customers. You should also be collaborative and exhibit a positive attitude toward your work and colleagues.
• Communication: Possess the ability to explain technical information to non-technical colleagues. Demonstrated ability to interact respectfully with all colleagues and customers. Clear and concise written and verbal communication skills are essential along with the ability to listen intently to others.
• Time management: Ability to manage multiple priorities, resolve and escalate issues appropriately, meet deadlines, remain organized, and focused on work. Address questions and issues in a timely manner.
• Technically savvy: You should possess strong problem-resolution methodology and a solid understanding of typical desktop productivity applications like MS O365 Suite, Adobe, etc. Proficiency in the latest technology for desktop/laptop systems and endpoint management and support in a Microsoft Windows 10/11 environment. You should have a desire to learn new skills and tools as well as the ability to apply oneself in a dynamic and fast-paced environment. What we require:
  • Bachelor's degree in Computer Information Systems, Computer Science, Engineering, or related field; or equivalent work experience
  • 2+ years of experience in PC configuration, set up, deployment, and management
  • Demonstrated configuration experience with Microsoft Windows 10/11 operating systems
  • Proficiency in Microsoft Office Suite (Office 365) and related desktop productivity software
  • Experience supporting networked computers in a Microsoft Windows Active Directory environmentWhat we prefer:
    CompTIA A+, or other relevant industry certificationsMicrosoft Powershell scripting and Group Policy experienceExperience with Microsoft Teams and Sharepoint configuration Experience in manufacturing and/or engineering industries Benefits offered:Once hired, employees are offered generous benefits package including:

    • Medical, Dental, Vision insurance
    • Health Savings Account and Health Reimbursement Plan (if enrolled in medical plan)
    • 401(k)
    • Paid time off (accrued)
    • Paid holidays
    • Short and Long-term disability
    • Life insurance
    • Employee assistance programEqual Employment Opportunity:Lightning eMotors is committed to creating a diverse, inclusive, and equitable environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, military or veteran status.Note: Statements included in this description are intended to reflect in general, the duties and responsibilities of this position and are not to be interpreted as being all-inclusive. -Powered by JazzHR

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