Body Shop Estimator (CSM) Carriage Shoppe
Company: Weld County Garage
Location: Loveland
Posted on: January 17, 2023
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Job Description:
Company Information
Come join us in building a career with one of the fastest growing
Automotive businesses in Northern Colorado. We are a full-service,
family-owned automotive company that has been a cornerstone
business serving the automotive needs of our customers since 1908.
The Yoder Family of Companies is a full suite of Automotive sales,
service and finance companies that has been in business for over
110 years and proudly employ nearly 300 people and growing
strong.
Carriage Shoppe is a part of the Yoder Family of Companies
CSM Position Summary
The Customer Service Manager (CSM) is responsible for meeting or
exceeding revenue targets by capturing every viable job that comes
to the door and upselling additional services. S/he writes accurate
estimates and tracks vehicles' progress through the repair process,
keeping customers continually informed and files updated. S/he
participates in solving problems that impact the speed and quality
of the repair. S/he plays a key role in ensuring that Customer
Satisfaction Index (CSI) ratings are strong. S/he is responsible
for nurturing and cultivating a positive culture and work
environment that aligns with the mission and values of the
organization.
CSM Essential Duties and Major Responsibilities
Consistently follows companies sales process and convinces
customers to leave their vehicle for repair at the initial visit,
or to schedule the repair appropriately.
Provides and accepts feedback and coaching on continuously
improving sales skills.
Prepares accurate, complete estimates that minimize
supplements.
Effectively upsells additional services.
Partakes in file management and DRP compliance by ensuring all RO
files are completed accurately and are always up to date and using
tools, including auditing software, effectively to ensure DRP
compliance.
Successfully manages and complies with multiple DRP
requirements.
Serves as an active and prepared participant in morning board
meetings and admin meetings.
Follows up on all assigned action items, including sublet
appointments.
Maintains constant awareness of the status of his/her customers'
repairs.
Effectively problem-solves if the customer cannot pick up the
vehicle when repairs are completed.
Follows company policy on customer communication throughout the
repair process.
Ensures that all customers understand the CSI survey process.
Maintains his/her workspace in an organized manner.
Depending on the repair center's staffing model, the CSM may
research sourcing and pricing and place parts orders.
Provides customers with necessary problem/solution information and
accurately/completely answers all questions.
Reports any safety issues immediately to management.
Properly and completely processes payments and all accompanying
paperwork.
Advises customers about warranty protections and/or potential cost
savings.
Consults with mechanics about necessary repairs and possible
alternatives to expensive work.
Education
High school degree or equivalent
Automotive trade or technical school preferred.
Experience
5+ years body shop CSM or estimator experience
Work Hours
Regular work hours are 7:30 AM to 5:30 PM. Employee hours vary and
are dependent on business needs. The position is 40+ hours per
week, Monday through Friday, with evening and weekends as needed to
satisfy the requirements of the position. Employee hours vary and
are dependent on business needs.
Benefits - If hired to a full-time position, the company provides
vacation time, sick time, paid holidays, 401(k) employer paid life
insurance, health, dental, vision, pet insurance, and company
discounts.
Wages - Commission, Exempt: $50,000 - $90,000 annually DOE
PM21
Benefits - If hired to a full-time position, the company provides
vacation time, sick time, paid holidays, 401(k) employer paid life
insurance, health, dental, vision, pet insurance, and company
discounts.
If hired for a part-time position the company provides paid sick
time and company discounts. No other benefits are offered.
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Keywords: Weld County Garage, Loveland , Body Shop Estimator (CSM) Carriage Shoppe, Professions , Loveland, Colorado
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