Maintenance Coordinator
Company: Penske Truck Leasing
Location: Loveland
Posted on: March 19, 2023
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Job Description:
Work Location: 6310 Byrd Dr, , Loveland, CO, 80538 POSITION
SUMMARY: The Maintenance Coordinator will complete maintenance
customer service, inventory and administrative processes of the
branch (branches) that support maintenance operational efficiency,
effectiveness, customer satisfaction and profitability. The
Maintenance Coordinator will provide superior customer service and
communication to internal and external customers. Support the
branch financial manager by providing guidance and information that
contributes to branch performance and profitability. The
Maintenance Coordinator role has responsibilities in the two main
areas of Parts Administration and Service Counter Support. Each
associate will have a unique accountability list as outlined by
their Branch Financial Manager. The list of Key Responsibilities
shown below includes all areas. Click below to see what makes
Penske great! KEY RESPONSIBILITIES Maintenance Service Customer
Support --- Maintain Service Net Planner with PMs campaigns,
repairs from drive-ins, call-ins, and 24/7 calls, and off lease/on
lease. Start R/O's, schedule pick-ups and vendor outside work. ---
Partner with Centralized PM Scheduling Operations and Outside RO
Management teams to foster collaboration in support of the
customer. --- Greet customers at the location and provide quality
phone service. Respond to customer inquiries regarding billing and
scheduling. Inventory Productivity --- Full oversight of inventory
productivity at the branch(es) for timely service support while
mitigating risk of inventory loss. --- Maintain optimal inventory
levels through ordering parts according to sourcing procedure
ensuring suppliers deliver purchases defect-free and on-time
through partnering with Centralized Parts Ordering on a daily
basis. --- Receive and store parts in an organized and easily
accessible manner. Ensure that updates to PartsNet occur timely,
complete frequent inventory cycle counts and ensure parts are
available when needed. --- Manage the new & used battery inventory
and ensure that tires are on hand in the right quantity and
specifications in an organized manner. --- Ensure warranty items
are shipped and are received on time, as well as follow-up on
returns and warranty-grams in partnership with the warranty
department. Process Analytics --- Perform process analyses and
reviews in areas such as Inventory, maintenance profitability,
warranty campaigns, cycle counts, RO reviews and other areas.
Investigate and recommend solutions and/or guidance to issues
posing a risk to the drivers of profitability. --- Use systems such
as ServiceNet or AS400 to understand the operational dynamics for
problem solving and process improvement. Other Responsibilities ---
Projects and tasks as assigned by Branch Financial Manager and
District Financial Manager. Why is Penske for you?
Keywords: Penske Truck Leasing, Loveland , Maintenance Coordinator, Professions , Loveland, Colorado
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here to apply!
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