Client Services Representative

Company: Credit Bureau of Carbon County
Location: Loveland
Posted on: April 9, 2021

Job Description:

General Purpose
Act as representative of the business in all interactions. Assist with inquiries, complaints, account disputes, and other queries.
Main Job Tasks and Responsibilities

Client Interaction, including but not limited to, response to inquiries, complaints, client verifications, management of clients' accounts via phone, email, fax, or in person (30%)
Data Entry, including but not limited to, inputting new client accounts, recording client interactions, maintaining client databases (30%)
Employee Interaction, including response to employee requests, account disputes, validation of accounts (30%)
Database Analytics, including organized workflows, client activity reports, system and process feedback (5%)
All other duties assigned (5%)

Education and Experience

High school diploma or equivalent
Previous experience in Customer Service field
Prior experience in B2Business interaction a plus

Key Competencies

Interpersonal skills
Communication skills - verbal and written
Listening skills
Problem analysis and problem-solving
Attention to detail and accuracy
Adaptability
Initiative
Stress tolerance
Ability to grasp and comprehend internal systems and tools
Basic computer application skills

Relationships

Reports to Team Lead
Oversight provided by Sr. VP of Client Services

Salary
Pay scale of $23,930-$28,080 based on experience.
Not indicative of all factors in pay

PI132444012

Keywords: Credit Bureau of Carbon County, Loveland , Client Services Representative, Sales , Loveland, Colorado