Client Services Representative
Company: Credit Bureau of Carbon County
Location: Loveland
Posted on: April 9, 2021
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Job Description:
General Purpose
Act as representative of the business in all interactions. Assist
with inquiries, complaints, account disputes, and other
queries.
Main Job Tasks and Responsibilities
Client Interaction, including but not limited to, response to
inquiries, complaints, client verifications, management of clients'
accounts via phone, email, fax, or in person (30%)
Data Entry, including but not limited to, inputting new client
accounts, recording client interactions, maintaining client
databases (30%)
Employee Interaction, including response to employee requests,
account disputes, validation of accounts (30%)
Database Analytics, including organized workflows, client activity
reports, system and process feedback (5%)
All other duties assigned (5%)
Education and Experience
High school diploma or equivalent
Previous experience in Customer Service field
Prior experience in B2Business interaction a plus
Key Competencies
Interpersonal skills
Communication skills - verbal and written
Listening skills
Problem analysis and problem-solving
Attention to detail and accuracy
Adaptability
Initiative
Stress tolerance
Ability to grasp and comprehend internal systems and tools
Basic computer application skills
Relationships
Reports to Team Lead
Oversight provided by Sr. VP of Client Services
Salary
Pay scale of $23,930-$28,080 based on experience.
Not indicative of all factors in pay
PI132444012
Keywords: Credit Bureau of Carbon County, Loveland , Client Services Representative, Sales , Loveland, Colorado
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