Representative, Sales Service - Inbound

Company: JAB Wireless
Location: Loveland
Posted on: May 23, 2023

Job Description:

We are looking for Sales professionals to join our team. Successful candidates must be able to thrive in an environment that is fast paced and constantly changing. You must be an individual who is driven to maximize residential inbound sales inquiries into sales by demonstrating a good understanding of our services, evaluating customer needs and recommending the appropriate products and upgrades to ensure growth and retention of our customer base.

Essential Duties:

• Provide customers with product and service information
• Build and maintain rapport with customers
• Be positive, confident, reliable, friendly and engaged during all calls
• Identify customer needs and resolve problems to inquiries regarding Billing and Sales
• Provide product sales opportunities and promotions
• Capture data, enter clearly and accurately
• Recognize, document and alert the supervisor of trends in customer calls
• Use customer service skills to appropriately satisfy and retain customers
• Utilize tools to check service availability; improve the rate of successful installation
• Set appropriate expectations regarding installation and service; reschedule installation appointments as needed
• Perform initial and periodic follow-up with customers to ensure satisfaction
• Other duties as assigned Requirements:
  • Call center experience preferred
  • Must possess exemplary verbal, written and interpersonal communication skills
  • Strong negotiation skills and a track record of telecommunication products is a plus
  • Outstanding telephone and customer service etiquette
  • Ability to work independently and be self-motivated
  • Strong computer skills
  • Ability to navigate through several applications simultaneously
  • Knowledge of Suite, Google Earth and Web browser software a plus
  • Keyboard and/or typing skills 30 wpm minimum
  • Available to work Nights, Weekends, and some Holidays
    
    DISCLAIMER
    
    Electronic Application Procedures: Rise Broadband only considers applicants that complete our electronic application through our career center. If, because of a disability, you need special services or facilities to apply for this opening, please call the Human Resources Office at
    
    303-705-6522.
    
    Diversity creates a healthier atmosphere and Rise Broadband is an Equal Opportunity/Affirmative Action employer. We are firmly committed to non-discrimination and affirmative action and it is the policy of the Rise Broadband to strive to afford equal opportunity to qualified individuals, regardless of their race, color, religion, sex, age, marital status, sexual orientation, gender identity, genetic information, national origin, veteran status, disability or any other legally protected characteristic.
    
    We are a drug free workplace and all employees must be authorized to work in the US. All offers of employment will be contingent on the successful completion of a drug test, reference and criminal background investigation. Some positions will also require a motor vehicle record check.
    
    For more information about the company please visit: www.RiseBroadband.com

Keywords: JAB Wireless, Loveland , Representative, Sales Service - Inbound, Sales , Loveland, Colorado